Benefits of VoIP for Small to Medium Size Businesses

Benefits of VoIP for Small to Medium Size Businesses

In many cases, the technology used by small to medium-size businesses can literally be the determining factor between going out of business and achieving extraordinary growth. Ever since VoIP first appeared in 1995, businesses have been steadily migrating away from landline based phone systems toward the more modern Internet-based solutions available.

It's a popular misconception that only huge corporations can realize the full benefits of Voice over Internet Protocol, but that is absolutely not true. Smaller companies can definitely accrue tremendous benefits from VoIP, including its adaptability, the increased freedom, and lower costs which Internet phone service provides. Here are some of the most important benefits that VoIP for small business can provide to your company, and which should motivate you to seek out VoIP solutions in Orange County.

Superior call quality

It may have been true that in the early days of VoIP, the call quality was relatively weak and there were a number of dropped calls. However, the technology has improved immensely since then, and VoIP solutions in Irvine have now become so sophisticated that the person at the other end of the line won't be able to tell whether you're using a landline or VoIP.

Provided that you have a good Internet connection with adequate bandwidth, you can count on having crystal-clear voice and video calls, with no dropped calls, and no latency issues. In this day and age, VoIP calls can easily match and generally surpass the quality of landline calls, even when long distances are involved.

Multi-function services

In addition to receiving and making phone calls, today's VoIP systems also provide a number of other communication services like teleconferencing, file sharing, screen sharing, videoconferencing, instant messaging, voicemail, and email faxes. Call forwarding ensures that when incoming calls are received, they can be transferred to the best person to handle it, regardless of whether they're in house or on the road.

Using VoIP, a call received on an office phone can easily be directed to a mobile device in the field or an employee's smartphone. Given the fact that all calls can be directed to anyone at any place, your customers will never have to call a separate number to contact a desired party. In addition, VoIP users will be able set their status, so that colleagues are aware of whether or not they're available to handle calls.

Flexibility

When using VoIP systems, an individual's actual location doesn't matter. As long as an employee has access to the Internet and a mobile device or computer, they'll be able to text, fax, and call directly from their business number with no issues. Employees will be able to make and receive calls and faxes on their business phone numbers from literally anywhere.

When teams have this kind of flexibility and capacity to work in a cooperative environment, you can expect to achieve greater productivity and better performance in business operations. This is far superior to traditional phones which are generally linked to a single phone number, because it means any employees who are either working from home or traveling are unable to access their business phone numbers.

Security

These days, security is on everyone's mind. Compared to traditional analog and landline phone systems, VoIP technology is a far more secure channel of communication. Encryption protocols provide end-to-end encryption and prevent data breaches, which is something that can't always be said for landline connections. If keeping customer data protected and business information confidential is important to your small business, you'll love the fact that VoIP technology is extremely secure. Even if employees are working remotely, data can be kept secure and hackers can be kept at bay.

Automated assistance

Typically, small to medium-size businesses can't really afford to hire an employee dedicated to handling incoming phone calls. The auto attendant feature on many VoIP systems can easily be programmed to provide answers to questions which are frequently asked. Rather than hiring an employee to answer questions about operating hours, business addresses, and other simple information, you can simply program that into the auto attendant feature. This then can act as your receptionist and primary contact point, while also routing incoming calls to the appropriate individual. In this way, customer service can be streamlined, and the customer experience can be enhanced.

Increased productivity

If you've ever had to play phone tag with a client or a coworker, you know how frustrating it can be, and how many opportunities might be lost by missed phone calls. When you have a VoIP system, you'll be able to configure it so that an incoming call might ring on multiple devices before it gets forwarded to voicemail. This will eliminate a great many missed calls, and will allow for increased productivity in the long run. Delays and errors are minimized, and more effective communication is the norm, which always leads to a more productive work environment.

Cost-effectiveness

If your small to medium-size business typically is obliged to make a number of long-distance phone calls, you'll find it much cheaper with a VoIP system. Given the fact that VoIP virtual phone numbers are not bound to a landline unit, your customers will be able to contact you using the local rate rather than the international rate.

This is because your virtual phone number will appear within the recipient's exchange, even though it may not be. Using a VoIP service provider, any calls made between PCs are basically free, and when PC calls are made to landlines, those rates are much less expensive when you compare them to traditional landline calls. You'll also find that employees in the field don't have to return to the office to attend videoconferences, and that will save on business expenses and travel costs.

Ease of installation

As compared to traditional landlines, VoIP systems are extremely easy to install, set up, and provide ongoing maintenance for. Even for individuals who have no particular technological skills, VoIP solutions are a breeze to use. You'll also find that it's extremely easy to add new users, to shift or modify systems, and to make services accessible to everyone.

Since VoIP systems make use of user-friendly interfaces and modern software, it's much easier to train employees on these systems than it would be on manual setups. Rather than spending a great deal of time on training and understanding systems, employees are freed up to be more productive and to provide value to the business.


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