Graphical reports provide an instant overview into the health and performance of your company. Over 100 performance metrics can be viewed and customized!
Build reports instantly to see a snapshot of performance or create custom scheduled reports and receive them daily, weekly or monthly.
Compare specific performance metrics across two different time periods such as month-over-month or year-over-year. Compare specific users across various performance metrics to see who are the top/bottom performers.
Access all your analytic performance data from the time your start your account. See and analyze long term trending and period-over-period data. With Kumo, you have analytics for a lifetime.
Monitor key performance metrics in real-time from any device, desktop or mobile. Watch trends and take action before issues become critical. Customize SLA/KPI triggers on over 100 business performance metrics instantly.
Customize notifications so that the right people get notified about the right issues at the right time, eliminating duplicate efforts and saving time.
With built-in multi-channel communications features such as audio/video calling, team messaging and even web meeting, taking immediate corrective action with the appropriate people has never been easier.
Generate ad hoc reports instantly or set up periodically scheduled reports to maintain regular review of your company's performance.
Get analytics on all your users in any location anywhere in the world, not just call center agents and get analytics on all calls, even internal company calls.