COMPREHENSIVE INTEGRATION & CUSTOMIZATION
App Plug-ins, Konnect APIs and a Communications Programming Platform (AppDesigner)
Allow Konnect to Deliver Full CPaaS Capabilities.
SEAMLESSLY INTEGRATE WITH KONNECT APP PLUG-INS
OUTLOOK/GMAIL/OFFICE365/TEAMS
Konnect can seamlessly plug into Google Gmail and Microsoft Outlook, Office365 and Teams to provide business-quality telephony capabilities while maintaining the Microsoft user experience.
3RD PARTY CRMs
Konnect plugs into 3rd party CRMs like Salesforce.com, Zoho, Zendesk and Freshdesk to provide telephony capabilities including outbound calling, screen pops and call dispositioning.
SSO PROVIDERS
Konnect supports Microsoft Active Directory as well as other 3rd party Single Sign On providers such as Octa and OneLogin.
ACTIVE DIRECTORY
Konnect supports Microsoft Active Directory so you can manage users from a single directory.
KONNECT APIS PROVIDE PROGRAMMATIC ACCESS TO KONNECT
Konnect API interface provides programmatic access to Konnect services so your existing applications can interact with Konnect services and content. Using secure authentication and standard REST protoccol, Konnect APIs can create a more effective communications channel between Konnect and your applications.
CLICK-TO-CALL API
Programmatically make calls from your applications. Use your own front-end application and Konnect' reliable voice network to make or receive calls anywhere in the world.
CALL DETAIL RECORDS API
Programmatically access call detail records. Manage and monitor all your Konnect communications from a central application. Access call detail records for analytics.
CALL RECORDINGS API
Programmatically access and manage call recordings. Access or delete any or all call recorders for a user.
SMS API
Programmatically send and receive SMS messages. Deliver powerful CRM based SMS messages to rpospective customers or partners seamlessly.
ACCOUNT USER INFORMATION API
Programmatically access account user information.
ACCOUNT USER MANAGEMENT API
Programmatically create, delete and manage account users. Simplify and centralize user management.
MORE APIS TO COME...
Our Konnect API library continues to grow and expand as we provide access to all of Konnect services.
FULLY CUSTOMIZE KONNECT WITH APPDESIGNER
POWERFUL PROGRAMMING PLATFORM
CUSTOM COMMUNICATIONS APPS
AppDesigner provides an easy-to-use programming platform for building "Streamlet" apps which can perform customized communications services.
3rd PARTY DATABASE INTEGRATION
Interface to and interact with virtually any database or CRM. Look up a customers billing or support information by asking for a customer ID. Pass acquired information to a billing or support CRM. Provide customers with billing or support information automatically.
BUILT-IN CALL QUEUES & AUTO ATTENDANTS
With AppDesigner, you can create complex custom auto attendants or ACD queue functionality for virtually any situation. Making changes or modifications is a snap.
GLOBAL TEMPLATES
AppDesigner comes with easy to modify global templates such as time-of-day routing auto attendant and IVR functions. You can also create and share your own templates.
ADVANCED PROGRAMMING FEATURES
MULTI-LEVEL FUNCTION BLOCK PROGRAMMING
Choose from a number of function blocks which can be nested. Call separate streamlet files from within a streamlet.
CONDITIONAL EXECUTION
If-then-else condition blocks can be inserted at any point to conditionally branch and execute separate functions.
SUPPORT FOR EXPRESSIONS AND VARIABLES
Define multiple variable and set up complex expressions for evaluation and conditional branching.
COLLAPSIBLE/EXPANDABLE NESTING
Expand/collapse nested functions with displayed comments simplifies development and review of streamlet.
STREAMLET TO STREAMLET FUNCTION CALLING
This powerful feature allows you to call another Streamlet from any Streamlet.