Kumo is the only All-in-One Call, Text, Conference, Fax, Web Meeting, and File Sharing Cloud Communications Solution.
With Konnect, you can deploy a feature-rich, consistent, globally accessible telephone service through your enterprise, connecting employees, customers and partners seamlessly.
Konnect provides an integrated softphone that works on desktops and mobile devices. Konnect also works with existing IP phones and analog devices, simplifying deployments.
Automatically route calls to your mobile devices, set up sequence, blast or time-of-day routing, seamlessly re-route active calls to any device.
Set up team rooms and share multimedia content to anyone, whether they are in your company or not. Show real-time presence with optional custom status.
With dedicated IOS and Android mobile apps, Konnect lets you take all your communications and corporate content with you wherever you go.
Flexible call recording options with storage of both call recordings and voicemails in the cloud means you'll never run out of storage.
Enterprise-level features such as unlimited advanced queuing, multiple intelligent routing algorithms, customer call-back, priority-pull/push and agent transfer provide the flexibility your enterprise requires in a call center solution.
Silent listen, whisper and barge-in supervisory modes can be configured on any user. Multiple supervisory levels add powerful management capabilities.
Real-time monitoring of any agent with both ad hoc and scheduled reporting, set up sophisticated SLA/API monitoring with real-time notifications and customer services soars to new heights.
Over 100 customizable SLA/KPI performance metrics can be configured to monitor and tune your enterprise in real-time to maximize productivity. Unlimited data storage means you can review and compare performance over any time period.
Create complex customizable IVR and auto attendant applications with time-of-day and day-of-week scheduling that can also interface to your CRM or web-enabled database to create custom billing applications.