Enterprise-level features such as unlimited advanced queuing, multiple intelligent routing algorithms, customer call-back, priority-pull/push and agent transfer provide the flexibility your enterprise requires in a call center solution.
Silent listen, whisper and barge-in supervisory modes can be configured on any user. Multiple supervisory levels add powerful management capabilities.
Real-time monitoring of any agent with both ad hoc and scheduled reporting, set up sophisticated SLA/API monitoring with real-time notifications and customer services soars to new heights.
Over 100 customizable SLA/KPI performance metrics can be configured to monitor and tune your enterprise in real-time to maximize productivity. Unlimited data storage means you can review and compare performance over any time period.
Create complex customizable IVR and auto attendant applications with time-of-day and day-of-week scheduling that can also interface to your CRM or web-enabled database to create custom billing applications.