FULLY INTEGRATED CALL CENTER

FULLY INTEGRATED CALL CENTER

ADVANCED QUEUING

Enterprise-level features such as unlimited advanced queuing, multiple intelligent routing algorithms, customer call-back, priority-pull/push and agent transfer provide the flexibility your enterprise requires in a call center solution.

SUPERVISORY MODES

Silent listen, whisper and barge-in supervisory modes can be configured on any user. Multiple supervisory levels add powerful management capabilities.

LIVE MONITOR

Real-time monitoring of any agent with both ad hoc and scheduled reporting, set up sophisticated SLA/API monitoring with real-time notifications and customer services soars to new heights.

BUILT-IN UNLIMITED BUSINESS ANALYTICS

Over 100 customizable SLA/KPI performance metrics can be configured to monitor and tune your enterprise in real-time to maximize productivity. Unlimited data storage means you can review and compare performance over any time period.

CUSTOMIZABLE WITH APPDESIGNER

Create complex customizable IVR and auto attendant applications with time-of-day and day-of-week scheduling that can also interface to your CRM or web-enabled database to create custom billing applications.

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