Webex Calling
A modern and complete business phone system.
Enterprise grade calling for businesses of all sizes.
Webex Calling delivers powerful innovation to scale and grow your business.
Anytime, anywhere communications
With the ability to make and receive calls across any device, your teams have the freedom to work from the office, at home, or even on the go.
One powerful collaboration experience
Webex combines calling, meetings,messaging, and team collaboration capabilities into one easy-to-use solution that empowers teams of all sizes to get work done.
Simple management and administration
The control you need, with the simplicity you expect. Get an intuitive interface for IT administration,and a self-care portal that gives users control over basic settings and preferences.
Flexible cloud migration
Transition your organization to the cloud at your own pace with synchronized directory and dial plans that allow for mixed cloud and on-premises networks.
GET A FREE CISCO
DESKTOP MINI
when you sign up for a
Cisco phone system.
25 seats + ($2000 value)
36 months contract is required.
Empower any employee to deliver exceptional customer experience
Strengthen customer relationships with powerful tools available with Webex Customer Experience Basic and Essentials.
Voice Queues
Voice queues deliver a complete call center experience and are included with Webex Calling out of the box, for no additional fee.
Caller Greetings
Greet callers with welcome and personable messages that can be customized with holiday and night schedules, forwarding rules, and announcements.
Request a call back
Eliminate frustrating wait times by providing callers with an estimated wait time and easy options to request a call back.
Call Routing
Select from flexible priority or skills-based routing options to quickly direct callers to available agents.
Webex App
Elevate any Webex Calling user to deliver exceptional customer experience with tools built in to the Webex App. Select queues, lines, and make every call more productive with CRM-integrated screen pops.
Multi call window
Manage high call volume across multiple lines and queues from the multi call window, a compact window that's always available when you need it.
Webex Calling for Microsoft Teams
Empower Teams users to enhance the customer experience with our native Webex Calling integration. Access Webex Calling tools directly from the Teams interface, and manage lines and queues from the multi call window.
HD Voice
Make every conversation crystal clear with our industry-first HD Voice technology that eliminates background noise and improves audio quality on both ends of the call, so you can focus on what matters.
Supervisor Desktop
Our new supervisor desktop provides immediate insight into agent activity across queues. Supervisors can quickly see the state of agents and add or remove agents from queues to accommodate for fluctuations in the call volume.
Agent Assistance
Supervisors can assist agents with Webex Messaging, or barge, monitor, or whisper into calls for training, coaching, or customer assistance.
Supervisor Analytics
The supervisor desktop provides visibility into queue and agent KPIs, and graphical representations of key data like bounced and abandoned calls. These real-time and historic analytics enable supervisors to make data-driven decisions to enhance and optimize the overall customer experience.
Attendant Console
Attendant Console provides receptionists, attendants, and operators with a single interface to easily manage a high volume of incoming calls. This powerful experience is built right into the Webex App to boost your productivity and work efficiency.
Call Controls
Quickly connect callers with easily accessible call controls and visibility into current, parked, and conference calls.
Contacts
See the presence of key colleagues, favorites, personal contacts, and your call history, so you always know who's available to take a call.
Voice Queues
See call activity and KPIs for your voice queues, including max waiting time, average call duration, and average call time.
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Resource efficiency is a hallmark of our DaaS offering, streamlining IT operations and freeing teams from mundane maintenance tasks. In choosing Kumo Cloud Solutions, organizations unlock a future where technology serves as a strategic advantage, fostering collaboration, enhancing productivity, and positioning them for long-term success in the ever-evolving digital landscape.
Our unwavering dedication to US-based support guarantees clients a personalized and smooth journey across the tech landscape. Rely on Joinkumo and Embrace a transformative work era where innovation and convenience converge, exclusively with Joinkumos.
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