Elevate Every Customer Interaction
Delivering a great customer experience is essential for growing and retaining your business. However, traditional contact center solutions have long been complex, expensive, and designed mainly for large enterprises.
Kumo Cloud Contact Center changes that. Our multichannel, cloud-based platform gives small and mid-sized businesses access to powerful, enterprise-grade contact center tools—without the high costs or operational complexity.
Contact Center Built for Every Business
Kumo Cloud Contact Center is a flexible, cloudbased solution designed to scale with your business. It’s easy to deploy, simple to manage, and customizable to fit your operational needs— giving your team the tools they need to deliver outstanding customer experiences, including:
Multichannel Communication
Seamlessly manage voice, email, SMS, and web chat within a single agent workflow.
Interactive Voice Response (IVR)
Guide callers efficiently and reduce wait times.
Skills-Based Call Routing
Route interactions to the most qualified agents.
Callback from Queue
Allow customers to receive a call back instead of waiting on hold.
Supervisor Tools & Monitoring
Real-time visibility and control over agent performance.
Contact Center Agent Application
A unified interface designed for agent productivity.
Salesforce CRM Integration
Connect customer interactions directly with your CRM data.
Call Recording
Record and review calls for quality assurance and training.
Real-Time Wallboards & Analytics
Monitor activity and performance metrics as they happen.
Connect Across Every Channel from One Platform
Kumo Cloud Contact Center allows your business to engage with customers through their preferred communication channels, using intelligent routing and interaction management to deliver a consistent and high-quality experience—no matter how or where the conversation begins.
Kumo Channels
Voice
Provide personalized, high-touch service that helps build strong relationships with every customer conversation.
SMS
Communicate with customers quickly and conveniently through SMS, enabling timely, direct, and personalized interactions.
Manage customer inquiries, support tickets, and follow-ups efficiently with integrated email communication designed for accurate and organized resolution.
Web Chat
Connect with customers and prospects in real time through live web chat on your website, using a customizable chat widget that aligns seamlessly with your brand and empowers agents to respond faster.
Engage Customers While Maximizing Team Performance
Kumo Cloud Contact Center helps you keep customers connected and your team operating at peak efficiency through the following capabilities:
Call Queuing
Efficiently manage high call volumes while minimizing wait times and improving the overall customer experience.
Skills-Based Routing
Direct customers to the most qualified agent, reducing transfers and speeding up resolution.
Queue Callback
Give customers the option to receive a callback without losing their place in line, so they can stay productive while they wait.
Call Recording
Record and review calls to maintain quality standards and ensure consistent service delivery.
Enhance Customer Experience with Insightful Reporting
Kumo Cloud Contact Center includes powerful reporting and analytics tools that provide clear, actionable insights to help you optimize performance and elevate the customer experience, including:
Standard & Custom Reports
Access over 30 pre-built reports or create custom reports tailored to your needs. Analyze agent performance, customer satisfaction, and key contact center metrics using both real-time and historical data visualizations.
Real-Time Wallboards
Monitor agent activity, availability, and call queues at a glance from a centralized display. Customize wallboards to align with your KPIs and deliver real-time alerts to agents via email, SMS, or on-screen notifications.
End-to-End Contact Visibility
View the complete customer journey in a single interface, capturing every interaction from start to finish. Supervisors can instantly access call details, agent notes, and interaction history to identify performance trends and support targeted coaching and training.
Take your customer experience to the next level
Equip your team with a unified cloud contact center that improves productivity, visibility, and customer satisfaction.