What is Unified Communications?

What is Unified Communications?

As business communications become more efficient and streamlined, many companies are gravitating toward UCaaS or Unified Communications as a Service to meet their needs. Unified communications combine a variety of enterprise communications channels like voice, video, team messaging, voicemail, personal messaging, and content sharing. Seamless communication is achieved using a cloud-based platform that enables quick and convenient collaboration for team members regardless of their location. Integrating all of your business’s communication tools into a single, easy-to-use platform can simplify otherwise complicated processes and allow your business to run more smoothly.

Benefits of Unified Communications Solutions

Simplifying workflow is one of the most significant benefits of UCaaS, but it's not the only one. When you integrate so many different aspects of business communication, productivity will increase, leading to higher conversions and the ability to bring in new business at a higher rate. When you're able to shave valuable time off what would have been a longer and more cumbersome process, you'll be able to turn attention to new business sooner without having to sacrifice anything in the way of client relations or how your team operates. With unified communications, both your employees and your clients will appreciate how easy it is to do business on a day-to-day basis.

The potential for greater organizational scalability and flexibility is another reason many companies choose unified communications. For example, if you have seasonal employees but don't require major infrastructure changes, you can quickly add and remove users and maintain a consistent user experience throughout the process.

Different UCaaS Architectures

There are two basic architectures when it comes to Unified Communications as a Service, which is single-tenancy and multi-tenancy. With the single tenancy approach, a business will receive a customized software platform that can be integrated with applications on-site. This is often considered a more secure and reliable solution since customer data is kept separate from the other customers. Also, customer data is not affected if another customer has issues with their software. However, it can be a more costly approach since upgrades are often paid for by the customer.

With a multi-tenancy approach, customers will share a single software platform. The UCaaS provider will host the software in its own data center and push out software upgrades as they are available. This solution is often considered more cost-effective, with more support and redundancy, but it is also less customizable and flexible than the single-tenancy approach. A third option is to adopt a hybrid approach by keeping a portion of unified communications on-site and utilizing other applications in the cloud.

If you'd like to learn more about unified communications solutions and how they can help streamline your business and improve productivity, get in touch with our team at Kumo Cloud Solutions today so we can get the process started.

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