A CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems. When an operator asks a client for permission to put them […]
Should you consider adopting new phone systems for your business? In this article, we define the different types of phone systems, their differences in life cycles, and technology options in the past and the present. Read on to learn more. Different phone systems Telephones have come a long way from when they first came about […]
With the increased popularity of cloud technology, the productivity benefits of cloud-based unified communications (UC) are well-known. But organizations migrating UC to the cloud must realize that its performance relies on a number of factors. If you’re considering moving your UC to the cloud, follow these tips. Opt for a gradual transition Migrating unified communications […]
When it comes to saving money for small businesses, Voice over Internet Protocol (VoIP) is one solution that is all the rage. But not all VoIP systems are built the same. So when you’re ready to install this new technology for your business, here are some common VoIP pitfalls to be aware of. Poor call […]
Keeping in touch with people through mobile devices has become cheaper these last few years. It is not surprising to see more businesses taking advantage of these affordable and versatile communication methods. Voice over Internet Protocol (VoIP) services are a popular alternative to regular phone calls and has become a necessity for many organizations in […]
A vital part of any business in today’s digital age is the ability to convey messages efficiently. This is why more companies in Irvine, Orange County are moving to unified communications solutions which implement modern Voice over Internet Protocol (VoIP) services.
Chances are your company uses a Unified Communications (UC) system, a business communication solution that integrates your email, internet-enabled phones, instant messaging, and video conferencing tools into one easy-to-use platform. But because there are too many features to wrap your head around, you may not be making the most out of it.
Recent years have seen a massive shift from analog to VOIP Telephone Systems, both in the home and in the workplace. In fact, more than half of US households no longer have a landline phone, and many businesses are following suit. There’s little doubt that the humble landline, despite its long history and time-tested technology, is now obsolete technology that is becoming less relevant year by year.
Not so long ago, a telephone was nothing more than a landline-connected deskphone that operated through the local switchboard. For businesses nowadays, keeping in touch with customers, colleagues and partners requires more than just desktop handsets. Instead, they use a combination of email, instant messaging, video conferencing, desktop sharing and more.